- The reservation of the date is done after acceptance of the quote and a deposit of 30% – 50% has been made, Depending on the total amount of your quote.
- The acceptance of the quote or invoice indemnifies us from any theft, death, injury or danger.
- The Balance of the total amount including the holding refundable deposit payable 14 days prior the date of the event.
- The venue operates from 10:00am - 22:00pm, No person is allowed to use the venue thereafter. Failure to adhere to such rule will result to a fine between R1000.00 - R3000.00 depending on the departing time.
- The refundable deposit to be used to cover costs of any breakage on date of the event and refundable within 3 working days after the date of the event.
- Strictly no car cars on lawn.
- No one is allowed to be on the lawn with the car, not even the the purposes of dropping off the bride.
- No one will be allowed to sleep on the premises for purpose of decoration or cooking unless booked in the chalets, Only people booked in the chalet can remain after 19h00pm. - Storage facility will be provided at R1,500.00 per day, in preparation of your event.
- No outside alcohol is permitted on the premises, as an in-house cash bar is available for your convenience.

Ultimate Sky Cancellation Policy
- In an event whereby there is a cancellation a six months notification is required to recover the full refund of what is already paid.
- Cancellations within 3-6 months before the event 20% of the quoted amount will be forfeited.
- Cancellations within 3 months prior the event, all deposit paid will be forfeited.

Check-in & Check-out
- The check-in time at the venue is 10:00am to 22:00pm from Monday to Saturday.
- The check-in time at the venue is 10:00am to 20:00pm on Sundays.
- The check-in time at the venue chalets is 14:00pm to 11:00am.
- Upon check-in the Ultimate Sky staff member will perform an inventory checklist with the person who booked, same will be done upon check-out.
- Failure to adhere to perform the inventory check-out list, the guest will be liable for anything missing or damaged in the chalet.

Ultimate Sky Ambience Policy
- Our garden and features to be respected at all times.
- The furniture will not be moved from its original position under any circumstances.
- No person is authorized to urinate at any area forming part of the lodge other at than the designated ablutions facilities. Failure to adhere to such rule will result to immediate removal of such individual(s).

Ultimate Sky Security & Personnel
- Our employees or any persons appointed by us will be present on the date of the event but cannot be given any instructions by anyone except our management.
- It is the responsibility of the host to provide security on the day of the event.
- The host is responsible to any damage to the property effected by a person(s) attending the function of the client.
- Should we discover any stolen chalet items, we have the right to deduct it from your deposit, alternatively a right to open a case against you.

Entertainment & Sound Systems
- No DJ sound systems, large speakers, or external sound equipment may be brought onto the property without prior written approval from Ultimate Sky Venue & Lodge.
- Any approved external sound system must comply with the venue's noise restrictions and all applicable municipal noise regulations.
- Venue management reserves the right to request that the volume be reduced or that music be stopped immediately if it becomes excessive, disruptive, or causes complaints.
- The client accepts full responsibility for any loss, damage, injury, or disruption caused by the external DJ, sound provider, or their equipment.

Decorations
- Large-scale decorations or event installations require prior approval from venue management. Additional setup, supervision, or cleaning fees may apply where necessary.

Catering
- Large-scale catering services for events exceeding 20 guests must be arranged with venue management in advance and may be subject to an additional venue fee.
- Any catering equipment, gas appliances, serving stations, or temporary kitchen facilities must receive prior approval before being brought onto the property.

Jumping Castles & Inflatable Equipment
- Jumping castles, inflatable play equipment, or similar amusement attractions are not permitted on the property unless specifically approved by Ultimate Sky Venue & Lodge.
- Where approved, the use of a jumping castle must be included in the event quotation, and all related fees must be paid in full before the event.
- The client is responsible for ensuring that all inflatable equipment is installed, operated, and supervised by a qualified service provider.
- Ultimate Sky Venue & Lodge accepts no responsibility for injuries, accidents, equipment failure, or damage arising from the use of inflatable equipment.
- The client will be held liable for any damage caused to the venue, gardens, electrical systems, or surrounding property resulting from the installation or use of a jumping castle.